This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you and on which you may use our site.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
1. Information about us
Dare & Do is the trading name of Dare & Do Ltd (we, our or us). Our details are as follows:
PO Box 135, Liphook, GU30 9BP
Tel: 01428 288 743
1.1. Contacting us and you
If you wish to contact us for any other reason, you can do so by telephoning or emailing us using the details set out above. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
1.1.1. Our Products
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours will accurately reflect the colour of the Products. The Products may vary slightly from those images.
1.2. How the contract is formed between you and us
1.3. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
1.4. If we are unable to supply you with a Product as they are currently not or no longer in stock, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as reasonably possible.
1.5. Your consumer right of return and refund
1.6. If, for any reason, during the period set out below in clause 1.9, you change your mind and you no longer wish to receive or keep a Product, you have a legal right to cancel the Contract. Please notify us via email of your decision to cancel the Contract and you will receive a refund.
1.7. Please note that advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
1.8. Please note that this cancellation right does not apply in the case of any Products made to your specification or that are personalised for you.
1.9. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. Your deadline for cancelling the Contract will be 14 days after the day on which you have received all the Products ordered.
1.10. If you cancel your Contract we will:
1.10.1. refund you the price you paid for the Products. Please note, however, we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.
1.10.2. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
1.10.3. make any refunds due to you as soon as reasonably possible and in any event within 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
1.11. If you have returned the Products to us under this clause 1.5 because they are faulty or misdescribed, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
1.12. We will refund you on the credit card or debit card used by you to pay.
1.13. If a Product has been delivered to you before you decide to cancel your Contract: unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us.
1.15. Occasionally our delivery to you may be affected by an event outside our control. See clause 1.20 for our responsibilities when this happens.
1.16. Delivery of an order will be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
1.17. Price of products and delivery charges
The prices of the Products will be as quoted on our site at the time you submit your order. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
1.18. How to pay
You can only pay for Products using a debit card or credit card. We require payment for the Products and all applicable delivery charges in advance. We will not charge your debit card or credit card until we dispatch your order.
1.19. Our liability
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
1.20. Events outside our control
1.21. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused any event beyond our reasonable control.
1.22. If an event beyond our reasonable control takes place that affects the performance of our obligations under a Contract:
1.22.1. we will contact you as soon as reasonably possible to notify you; and
1.22.2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of such event. Where it affects our delivery of Products to you, we will arrange a new delivery date with you after such event is over.
1.23. You may cancel a Contract affected by an event beyond our reasonable control which has continued for more than 30 days. To cancel please contact us.
1.24. Use of our site
1.27. How we use your personal information
1.28. We are committed to protecting and respecting your privacy. Please note that we are a data controller for the purpose of the Data Protection Act 1998.
1.29. We use information held about you in the following ways:
1.29.1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
1.29.2. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; and
1.29.3. to contact you with information about goods and services by electronic means, but only if you have consented to this. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.
1.30. We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
1.31. The Data Protection Act 1998 gives you the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
1.33. Governing law and jurisdiction
These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. If, however, you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.